Business Operations Coordinator

Job Type: Permanent
Reference code: 110702
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

• Be encouraged to deepen your technical skills…whatever those may be.
• Partner with clients to solve their most complex problems
• Experience MyFlex and an agile work environment where work is what you do not where you do it

Are you interested in a career in customer service? Looking to gain more professional experience? Look at the opportunity below!

The Business Operations group is seeking a Business Operations Coordinator for our downtown Toronto office.

We are looking for an energetic, hospitality-oriented Client Experience Professional to bring our client experience to life. The candidate must be detail-oriented, proactive and should be able to work independently, multi-tasking in a fast-paced environment. In this role, you will play a key role in providing hospitality, customer and room booking services to our clients and internal staff.

What will your typical day look like?

The Business Operations Coordinator is responsible for working with the Business Operations Manager, Workflow Coordinator, Receptionist, and various service delivery teams to oversee, maintain and ensure the smooth and efficient day to day operations of Deloitte’s offices.

This role performs general clerical duties and tasks requiring attention to detail, accuracy, and precision. Duties are performed in accordance with established office routines and operations.
The individual is expected to have knowledge of a general office environment, typical office practices and procedures prior to entering position. Practical knowledge is required for delivering excellent office support services including Project room reservation coordination, light administration, floor support, facilities services, and providing excellent customer service.

• Provide Coordination and be the main point of contact for high level chargeable Project Space at Toronto Downtown office
• Responsible for Project Space reservations via internal booking system and coordination in overall program
• Providing continuous improvements to program and oversight on general upkeep of the Project floor
• Act as a liaison with various Deloitte Departments – Security, Catering, Furniture set up team, Accounting for monthly chargeback and Business Operations Coordinators, Manager and Director
• Provide Project Room Hosts with exceptional communications via email and provide front facing customer service support to assist with their Project needs
• Other responsibilities include: Coordination of New Hire tours and communications. Becoming an expert in Qualtrics Surveys for Management team (Training Provided)

About the team

The members of the Business Operations team possess a practical body of knowledge that is applied in the delivery of office support. It includes jobs in the areas of procurement, mailroom, concierge, delivery and distribution, reception, records, hoteling resource management and facilities management. The Business Operations role draws upon knowledge of the specific function discipline and the organization’s business practices providing services to ensure the safe, efficient and effective operation of the organization.

Enough about us, let’s talk about you

You are someone with:

• 1-2 years of work experience in customer service, event services, hospitality, or a facilities environment is an asset
• Intermediate level knowledge of Microsoft Word, Excel, PowerPoint and Outlook
• Excellent verbal and written communication skills
• Dynamic organizational skills willing and able to work with internal and external stakeholders
• Excellent customer service skills, with the ability to multi-task and be a team player
• Able to lift 30lbs when required.

Deloitte is an inclusive employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

• Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
• Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
• Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
• Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
• Collaborate for measurable impact: We approach our work with a collaborative mindset, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You?

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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